Customer Service

Frequently Asked Questions

Shipping & Returns

Q: Do you really offer FAST shipping on orders?

A: Yes! Our orders ship very quickly, and can be expected promptly.

 

Q: What is Rush Delivery?

A: Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will expedite the order. Delivery for Rush orders is approximately 4 - 8 weeks dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and added to your total price. Rush service is not available for all designers.

 

Q: What is your return policy?

A: All sales are final and cannot be cancelled after the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.

 

Q: How do I check the status of my order?

A: You will be notified via phone during various times during the ordering process. If you need additional information, contact a customer service representative by phone at (410) 290-5666.

 

Q: How do I know when my order will ship?

A: We will be notifying you throughout the ordering process. Once we receive the projected ship date from the designer, usually within 10 business days of placing your order, we will call you to inform you. Then, when we receive your order, we call you again to let you know your item(s) have arrived. The Bridal Boutique encourages customers to try on and pick up their items within 2-3 weeks of us receiving them.

 

Q: Do you ship internationally?

A: No. At this time we do not ship internationally. If you let us know that you are interested in ordering internationally we will try to accommodate on a case-by-case basis.

Payment Information

Q: What forms of payment do you accept?

A: The Bridal Boutique currently accepts check payments, cash payments and credit payments including Visa, MasterCard, and Discover for all orders. The Bridal Boutique does not accept American Express at this time. The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.

 

Q: Do you offer refunds?

A: The Bridal Boutique cannot refund any portion of your payment or accommodate any exchanges unless we have accepted the order as a return. Once your order has been submitted, our designers are unable to make any changes or modifications relative to style, size, color, or specific length on an order.

 

Q: Do you allow Cashier's Checks or Money Orders?

A: No. At this time The Bridal Boutique does not accept Cashier's Checks or Money Orders.

 

Safe Shopping

Q: Are you an authorized retailer of the designers on-site?

A: The Bridal Boutique is an authorized retailer of ALL designers and collections featured on our website.

 

Q: Can I order directly from the designer?

A: Designers only accept orders from authorized retailers such as The Bridal Boutique and will not accept orders directly from a customer. Designers also do not communicate directly with customers regarding the status of an order. Order information is only given to authorized retailers.

 

Q: How do I try on or see a gown before I order?

A: You will need to schedule an appointment at The Bridal Boutique to try on any gowns or accessories you see on the website. You can reach us by phone or email to schedule an appointment. Our contact and location information can be found here. We strongly suggest viewing the gown before ordering since all sales are final and cannot be cancelled.

 

Q: Will the colors online be an exact match to the dress?

A: Online images of product colors and actual dress and swatch color may vary due to display and monitor settings. To match multiple bridesmaid dresses, you must order the same style and color dress and order them all together. See our How To Order section for details.

 

Q: When should I order?

A: Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Note: designers periodically discontinue their styles without advance notice.

 

Q: What is the difference between a special order and an in-stock gown?

A: Special order gowns are made gowns made by the designer to accomodate a customer's particular size, color or length requests as it pertains to a certain style. We do not keep special order gowns in stock. Likewise, designers also do not stock special order gowns. Special order gowns normally take 4-6 months for delivery. In-stock gowns are gowns we currently have in-store that are used as samples. Quick delivery gowns normally take 12-14 weeks for delivery depending on availability.

Can't Find Your Question or Answer?

If you can't find your question or answer in these FAQ's, please feel free to Email Us Your Question, (we'll reply within 1 business day) or give us a call at (410) 290 - 5666.

Can't Find Your Question or Answer?

If you can't find your question or answer in these FAQ's, please feel free to Email Us Your Question, (we'll reply within 1 business day) or give us a call at (410) 290 - 5666.

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