Customer Service

Frequently Asked Questions

Shipping & Returns

Q: Do you really offer FREE shipping on orders over $100?

A: Yes! The Bridal Boutique offers free, UPS Priority Insured and Trackable Shipping on all orders placed on our website, as long as the order total is over $100. While adding your items to your Shopping Bag, you may notice that some items can be "Rush Delivered" for an extra fee. That expedites the alterations and processing but as long as the order total is over $100, it ships for free.

Q: What is Rush Delivery?

A: Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will cut the order. Delivery for Rush orders is approximately 4 - 8 weeks dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and added to your total price. Rush service is not available for all designers.

Q: What is your return policy?

A: All sales are final and cannot be cancelled after the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.

Q: How do I check the status of my order?

A: You will be notified via email during various times during the ordering process. If you need additional information, contact our Customer Service department for assistance or call us at (410) 290-5666.

Q: How do I know you received my order and when will my order ship?

A: We will be notifying you throughout the ordering process. You will immediately receive a confirmation email when your order is submitted. You will then receive a second confirmation once we get a shipping date from the designer (within 10 business days of placing your order). Finally, we will email you a tracking number and ship date when your merchandise is on its way!

Q: Do you ship internationally?

A: No. At this time we do not ship internationally. If you let us know that you are interested in ordering internationally we will try to accommodate on a case-by-case basis.

Payment Information

Q: What forms of payment do you accept?

A: TheBridalBoutique.com currently accepts Visa, MasterCard, and Discover for all orders. The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.

Q: Do you offer refunds?

A: TheBridalBoutique.com cannot refund any portion of your payment or accommodate any exchanges unless we have accepted the order as a return. Once your order has been submitted, our designers are unable to make any changes or modifications relative to style, size, color, or specific length on an order. If there is an error on our part with the order, we will of course refund the full purchase price.

Q: Is it safe to use my credit card on your site?

A: Yes! TheBridalBoutique.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q: Is it safe to use my debit card online?

A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q: Do you allow Cashier's Checks or Money Orders?

A: No. At this time TheBridalBoutique.com does not accept Cashier's Checks or Money Orders.

Q: Do you charge sales tax?

A: TheBridalBoutique.com is required by law to collect sales tax on orders shipped to Maryland only. Maryland customers are subject to 6% sales tax.

Q: What if my payment is declined?

A: Orders are not processed if the payment is declined. It is the customer's responsibility to contact the Customer Service Department if their payment is declined. We will then verify the payment status and instruct our customer to resubmit the order.

Safe Shopping & Ordering Online

Q: Are you an authorized retailer of the designers on-site?

A: The Bridal Boutique is an authorized retailer of ALL designers and collections featured on our website.

Q: How are your prices so low?

A: The Bridal Boutique is able to offer our collections at up to 70% off retail prices for 2 main reasons. First, we operate at a lower overhead than a retail store. Since we do not have to accommodate for the extra costs of running a brick and mortar store, we can pass the savings along to our customers. Secondly, The Bridal Boutique is able to offer great prices due to the high volume of business we do with our designers. The Bridal Boutique is very well established in the bridal industry.

Q: Can I order directly from the designer?

A: Designers only accept orders from authorized retailers such as The Bridal Boutique and will not accept orders directly from a customer. Designers also do not communicate directly with customers regarding the status of an order. Order information is only given to authorized retailers.

Q: How do I try on or see a gown before I order?

A: You will need to locate a retailer in your area that offers the designer and particular style you are interested in. The Bridal Boutique has a brick and mortar location in Columbia, Maryland but does not carry samples of every style displayed on our website. We strongly suggest viewing the gown before ordering since all sales are final and cannot be cancelled.

Q: Will the colors online be an exact match to the dress?

A: Online images of product colors and actual dress and swatch color may vary due to display and monitor settings. To match multiple bridesmaid dresses, you must order the same style and color dress and order them all together. See our How To Order section for details.

Q: When should I order?

A: Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Note: designers periodically discontinue their styles without advance notice.

Q: What is the difference between a special order and an in-stock gown?

A: Special order gowns are made according to each order we receive from a customer and submit to the designer. We do not keep special order gowns in stock. Likewise, designers also do not stock special order gowns. Special order gowns normally take 14 - 22 weeks for delivery from the designer to your shipping address. In-stock gowns are available for quick delivery. We have these gowns in-stock in various sizes and colors on a first-come, first-serve basis. Quick delivery gowns normally take 1 - 2 weeks for delivery depending on availability.